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Operations Manager (Late Shift)

Patrycja Kaczmarek — Wed, 24 Jun 2026 14:54:40 +0000

Closing Date: 3rd July 2026

An exciting opportunity has arisen for an Operations Manager to join our team based at our Wakefield site.

Purpose of the role

Managing customer contracts from point of stock receipt through to dispatch of their retail, wholesale and web orders.

Main duties and responsibilities

What you do:

Communicating directly with the customers on all points relating to the processes and costs of operating their contracts.
Management of the direct staff resourses working on the contract(s) to ensure labour costs are within budgeted targets.
Ensuring that the agreed customer KPIs (key performance indicators) and SLA (service level agreements) are within the budgeted targets across all activities.
Ensuring all customer service reports are issued on time and be able to introduce and implement any new customer initiatives.
Maintaining appropriate customer contact with senior customer representatives.
Training of staff and managers to ensure that everyone is performing adequately in their role.
Implementation of any new policies and procedures.
Playing an active part in the site management team including assisting other contracts when required.

How you do it:

Show up and do your best every day.
Champion Torque. Approach work with excitement and curiosity, motivating others simultaneously. Keep up to date with industry innovations and opportunities. Use your knowledge to suggest changes that maximise revenue or improve processes
Develop a safety culture within the operation, ensuring the highest standards of safety are met at all times.
Create an environment of trust. Have difficult conversations when necessary and proactively ensure alignment with Torque Policies.
Responsibly act when others will not. Focus on where you add value and trust others to do the same.
Inspire confidence – use a creative approach to problem solving and to thinking ’outside the box’.
Embrace change and new ideas. You see adversity as a chance to grow and help your team accept and meet change positively.
Plan effectively for the team's strengths. Proactively manage team performance by conducting meaningful performance reviews, career development conversations and training and document appropriately.
Approach work with energy, commitment, and diligence. Always look for ways to reduce cost, waste, and have a positive environmental impact with the ability to work under pressure
Understand the importance of constructive criticism and receive it openly. Understand how your words and actions may impact others, learn new ways to effectively communicate and make people feel valued developing and maintaining positive internal and external relationships at all levels.

Person specification:

Excellent communication skills (both verbal and in writing)
A good level of numeracy
An understanding of current health and safety regulations
Understanding of basic employment law
Good IT skills (Microsoft Office and warehousing systems)
An innovative, positive and pro-active approach to change
Ability to perform under pressure
Able to use initiative and organise own workload
Able to motivate a team
Creative approach to problem solving and the ability to think ’outside the box’
Proven record of recent experience working in a multi customer operation
A flexible approach to work and the ability to work with changing demands (including shift patterns).

Shift pattern:

Any 5 over 7 days between 16:30-01:00hrs

All applicants must provide correct right to work documentation.

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Stacey Preston – From Wakefield warehouse to Buckingham Palace

Morgan Cope — Tue, 26 May 2026 09:02:23 +0000

Earlier this month, Stacey Preston, from our Wakefield site, was invited to attend a Royal Garden Party at Buckingham Palace, recognising her work supporting young people through The King’s Trust programme.

Stacey works in the despatch department for our Customer Moss, she’s responsible for checking and processing garments before they leave site, ensuring stock is accurate and ready to be delivered to over one hundred stores each week. “I am the last person to check them before they leave the Wakefield warehouse,” she explains. “It’s a great role and it keeps me really busy.”

Having been with Torque for almost six years, Stacey’s experience is grounded in operations but her route into supporting the programme comes from a different background.

Before joining Torque, she worked as a primary school teacher, specialising in Early Years education. “That role was about preparing children for what comes next,” she says. “Helping them build confidence, understand the world around them, and develop the skills they need to progress.” Those same principles now shape her role as a buddy on the King’s Trust programme.

Supporting the transition into work

Over the past year, Stacey has supported eight participants across two programme cohorts at the Wakefield site.

From the outset, her role is practical. When participants arrive, many are quiet, unsure, and often overwhelmed by the scale of the environment and what’s expected of them. “In the first few days, they’re working out the basics. Where they need to be, how to get there, how the environment works,” she explains. “They’re also learning the processes, the equipment, and the safety systems at the same time. It’s a lot.” Her role is to help bridge that gap.

That means being a consistent point of contact, helping participants settle into the working environment, and guiding them through the day-to-day realities of the job. “I help them get to grips with the processes, correct mistakes, and use those moments as learning opportunities,” she says. “But a big part of it is confidence. Helping them feel capable and recognise when they’re doing something well.”

Why the buddy role matters

For Stacey, the success of the programme is closely tied to the buddy system. “It makes a difference in so many ways,” she says. “It’s not just about teaching tasks, it’s giving people the time, support and encouragement to achieve things they might not otherwise have attempted.”

Without that structure, she believes participants would miss out on more than just training. “They’d miss out on the confidence and the belief that they can do it,” she adds.

The role has also changed how she works day-to-day. “It’s made me more aware of how important it is to support people, especially those who are new or dealing with challenges you can’t always see,” she says. “Taking the time to help someone early on can make a real difference.”

Recognition at Buckingham Palace

That impact was formally recognised with Stacey’s invitation to Buckingham Palace. “It’s hard to put into words what it meant,” she says. “It was something I never expected.”

For Stacey, the significance wasn’t just the setting, but what it represented. “I felt like the work we do here was recognised in the biggest way possible,” she says. “That meant a lot.”

During the day, she met a range of people connected to the Trust, from long-term volunteers to young people whose lives had been transformed by the programme. “One young person I spoke to had gone on to start their own business,” she says. “And I met a volunteer who had been supporting the Trust for over 40 years. It really shows the impact it has on both sides.”

A practical difference

“The biggest difference we make is helping young people develop the skills and confidence they need to take their next steps,” she says. “In the workplace and beyond.”

It’s a simple outcome but one built through consistent, day-to-day work. And while the invitation to Buckingham Palace marked a moment of recognition, it represents the same principle that underpins the programme itself: real work, real support, and real progression.

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From first shift to contract: Inside Torque’s Get into Supply Chain programme

Morgan Cope — Fri, 22 May 2026 08:37:53 +0000

All nine participants who completed Torque’s latest Get into Supply Chain programme, delivered in partnership with The King’s Trust, were offered contracts at the end of the programme.

Delivered at our Leeds and Wakefield sites, the programme gives young people hands-on experience inside a warehouse environment. Building practical skills, confidence and a route into employment.

For Daniel, from Leeds, that outcome would have been hard to picture just a few weeks earlier. “I hadn’t worked in a warehouse before,” he says. “Some things were difficult at the start, just getting used to it and getting into a proper routine.”

Referred by the Jobcentre, Daniel joined the programme seeking an opportunity to gain experience. What followed was a fast-moving introduction to warehouse operations.

He began by picking, one of the core operational processes.“That was the hardest part for me,” he says. “I’ve got dyspraxia, so coordination can be a bit of a challenge. It took time to get used to the movement and the process, and using the scanners.”

Both The King’s Trust and the team at Torque were aware of this from the outset, and support was built around it. Expectations remained the same, but with the understanding and flexibility needed to give Daniel space to learn the role properly.

“I still had to do the work,” he says. “But I was given a bit more time where I needed it. I felt supported.”

Like many participants, the early stages were focused on adjustment. To the pace, systems, and the expectations of a real workplace.

But that transition is exactly where the programme starts to deliver. Over time it got easier,” Daniel says. “Now I’ve done picking, box making, sortation, and returns. You start to understand how everything works together.”

Building skills that translate beyond the warehouse

While technical capability is a key outcome, the biggest shift often happens in behaviour and routine.

For Daniel, it was reliability. “Timekeeping has been a big one,” he says. “Before, I’d just leave enough time to get a bus. Now I plan properly and give myself time. It’s more like a proper working routine.”

That change is reflected across the cohort.

Participant feedback highlights consistent improvements in punctuality, resilience and adaptability:

“I’m proud of being consistently here on time and punctual.”
“I’m proud of improving my time management and after shift routine.”
“I am proud of working in a team and working under pressure.”
“I’m proud of sticking with it and trying new things.”

Alongside this, participants are building practical, job-ready skills:

“I have learnt key skills… such as effectively finding and picking goods.”
“I have learnt how to use new advanced tech.”
“One positive is that everything is structured and has a convenient process.”
“I’m getting confident that I’m getting the processes correct.”

Together, these shifts in behaviour, confidence and competence are what enable progression into employment.

Learning in a real working environment

A key difference in Torque’s approach is that participants are not working in a simulated setting. They are integrated into the operations, contributing to real contracts alongside experienced teams.

That exposure accelerates both learning and confidence. “It’s given me a proper insight into what happens in a warehouse,” says Daniel. “There’s a lot more going on than you think, but everything works well. The systems are good, and everything fits together.”

Participants also point to the environment as a key factor:

“The people at Torque are very approachable and nice to talk to.”
“A peak for me has been working with other people.”
“I have loved meeting new people.”

Support structures, including the buddy system, help bridge the gap between training and real work. Giving participants a clear point of contact and building confidence early on.

A spokesperson from ME+EM, the customer that Daniel was placed on notes:

“We are delighted to support Torque with the important work they are doing with The King’s Trust. We wish all of those who are starting their careers at Torque the best for the future.”

From placement to progression

At the end of the programme, outcomes were marked at a celebration event held at The King’s Trust offices, bringing together participants, programme teams and partners.

During the event, participants delivered short presentations on their experience and demonstrated the processes they had learned, showcasing the practical skills developed over the course of the programme.

For Daniel, the next step is continuing to build that experience.“At the minute it’s about getting experience,” he says. “But I’d consider continuing in this kind of work now.”

That progression, from no prior warehouse experience, including additional coordination challenges, to operating on a customer contract, reflects the core aim of the programme.

A consistent partnership delivering outcomes

Now in its fifth programme over three years, Torque’s partnership with The King’s Trust continues to focus on moving young people into work through practical experience.

As Molly Horsfield, Youth Development Lead at The King’s Trust, explains: “Torque’s dedication to support and encourage our young people enables them to build their confidence and take the opportunity to start their career and find sustainable employment within the supply chain industry.”

The model is straightforward: real work, real expectations, and the support needed to bridge the gap between potential and employment.

The post From first shift to contract: Inside Torque’s Get into Supply Chain programme appeared first on Torque.

Operations Supervisor (Late Shift)

Patrycja Kaczmarek — Mon, 18 May 2026 14:27:38 +0000

Closing Date: 3rd July 2026

An exciting opportunity has arisen for an Operations Supervisor to join our team based at our Wakefield site.

Are you a natural people leader who thrives in fast-paced environments?

Do you enjoy finding ways to boost efficiency, cut costs, and deliver excellent results?

Are you confident managing teams, processes, and performance to keep everything running smoothly?

If so, this could be the opportunity for you.

About the role

As an Operations Supervisor, you’ll be responsible for leading your team to deliver on customer service levels while continuously driving improvements in efficiency and cost-effectiveness.

This is a hands-on leadership role where you’ll balance people management with process optimisation, ensuring KPIs and contract deadlines are consistently met.

What You'll do:

Lead, motivate, and develop your team to maximise productivity and performance.
Manage initiatives and projects that improve efficiency and reduce costs.
Ensure KPIs and service levels are consistently achieved.
Communicate and implement change effectively across your team.
Proactively manage performance, discipline, and team development.
Ensure compliance with health & safety and company policies.
Support other areas of the business when required.

What We're looking for:

Strong communicator with excellent interpersonal skills.
Confident using IT systems (Microsoft Office & warehouse management systems).
Detail-oriented with a strong focus on accuracy.
Experienced in managing high-volume data, large SKU profiles, and inventory.
Customer-focused, self-motivated, and results-driven.
Innovative and proactive, with a positive approach to change.
Able to perform under pressure and manage your own workload effectively.
Flexible and adaptable to shifting priorities (including shift work when required).

Why Join Us?

Lead a motivated team in a fast-paced, customer-focused environment.
Be part of a growing business with opportunities for development.
Work in a supportive culture where innovation and continuous improvement are encouraged.
Competitive package and benefits.

Shift pattern:

Any 5 over 7 days between 16:30-01:00hrs

All applicants must provide correct right to work documentation.

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Meet Our Proactive Top Torque Teammate: Yin Tak Lee!

Morgan Cope — Fri, 22 Aug 2025 10:29:58 +0000

Every month we celebrate a Torque teammate who truly lives our values and makes a difference for both colleagues and customers. For August, we’re proud to recognise Yin Tak Lee, Warehouse Administrator at our Leeds site, as our Proactive Top Torque Teammate!

Yin Tak has been described as a true unsung hero who consistently goes above and beyond to support his team. Always respectful, honest, and ready to lend a hand, his dedication and hard work make a lasting impact that deserves recognition.

Here’s what his nominator had to say:

“Yin Tak Lee is a true unsung hero who consistently goes above and beyond to support his team and customers. He is respectful, honest, and always ready to help whenever needed. His dedication and hard work make a lasting impact that deserves recognition.”

Yin's Torque Journey

We sat down with Yin Tak to find out more about his journey, what motivates him, and his advice for new colleagues joining Torque.

Congratulations on being named Top Torque Teammate of the Month! How does it feel to receive this recognition from your colleagues?

I feel truly honoured and grateful for the support from my colleagues. This recognition is not only an acknowledgement of my work but also a motivation for me to continue striving to do my best.

Can you tell us a bit about your role and responsibilities here at Torque?

In my current role as a Warehouse Administrator, I coordinate daily warehouse operations to ensure customer satisfaction.

What do you find most challenging about your work, and how do you overcome these challenges?

One of the biggest challenges is handling multiple order requests and unexpected issues at the same time. I overcome this by setting clear priorities, staying calm under pressure, and maintaining clear communication with my team.

How long have you been with Torque, and what initially attracted you to this position?

I joined Torque in 2021 as a Warehouse Operative and moved into an Administrator role in 2022. What attracted me initially was the opportunity to learn and grow, as well as the supportive team culture.

Can you share a memorable moment from your time here that you are particularly proud of?

What I’m most proud of is that whenever major issues or complex situations arise, my colleagues always come to me for help. This shows their trust in my expertise and experience, and it proves that my efforts and abilities add real value to the team. Being someone my colleagues can rely on is the greatest achievement for me.

Can you share an example of how the support from your colleagues at Torque has made a difference in your work or personal life?

When I transitioned from an Operative role to Administrator, my colleagues gave me a lot of support and guidance, which helped me adapt quickly. That support not only improved my skills but also gave me the confidence to take on new challenges.

What advice would you give to new employees who are just starting their careers here?

My advice would be not to be afraid to ask questions, stay eager to learn, and be willing to take on challenges. Torque has a very supportive team, and with an open mindset, you can grow quickly.

Congratulations again to Yin Tak Lee, our Proactive Top Torque Teammate. Thank you for always being ready to step up and for showing us how proactive teamwork makes all the difference.

Next month, we’ll be celebrating a teammate who lives the value of Approachable. Watch this space!

Would you like to work for Torque?

If you’re interested in learning more about our team, gain more insight into the type of careers available at Torque or some of the exciting brands we work with you can read more blog posts here, or apply for a job here.

For regular Torque updates, follow us on LinkedIn.

The post Meet Our Proactive Top Torque Teammate: Yin Tak Lee! appeared first on Torque.

Meet Our May 2025 Top Torque Teammate: Stuart Pulham

Morgan Cope — Fri, 23 May 2025 07:22:48 +0000

Each month, we shine a light on a member of the Torque team who goes above and beyond, living our core values and making a real difference in the workplace.

For May, we're proud to recognise someone who embodies the value of Honest, leads by example, owns their mistakes, and helps create a respectful and supportive environment for their colleagues.

Honest Stuart

Congratulations to Stuart Pulham, Operations Supervisor at our Castleford site, on being named Top Torque Teammate of the Month.

Stuart's openness, accountability, and genuine care for his team have made a lasting impression on those around him. Here's what the team had to say about him:

“I've worked with Stuart for a few months now and find him a very genuine person.”

“He will admit mistakes and has no problem taking responsibility for errors. He is open and honest in sharing his thoughts and feelings and is sincere and trustworthy.”

“He treats others respectfully, which helps create a cohesive team.”

Stuart’s Torque Journey

We caught up with Stuart to learn more about his time at Torque, what the recognition means to him, and what advice he has for new starters.

Congratulations on being named Top Torque Teammate of the Month! How does it feel to be nominated by your colleagues?

Over the moon and proud! It means a lot to me that my fellow team members have acknowledged me. I'm left speechless—which, for those who know me, is rare! Just a big thank you to everyone.

Can you tell us a bit about your role and responsibilities at Torque?

I'm a Supervisor at the Castleford site. I work alongside the team, helping them hit their targets while keeping morale high and making sure we all stay motivated to achieve the best results.

What do you find most challenging about your work, and how do you overcome these challenges?

Good question! I'm not sure there's just one thing. I find the best way to handle any challenge is to stay calm and always keep your end goal in mind.

Can you share a memorable moment from your time here that you’re particularly proud of?

Mentoring fellow team members. I feel genuinely proud when I see them achieving their goals—whether at work or in their personal lives. It's a great feeling to be part of someone's journey.

How has the support from your colleagues at Torque made a difference in your work or personal life?

The team are amazing—it's like being part of a big family. Loads of brothers and sisters always looking out for me and, just as importantly, keeping me in line!

A big congratulations again to Stuart.

Next month, we'll be celebrating a teammate who lives our value of Go the Extra Mile—watch this space!

Would you like to work for Torque?

For regular Torque updates, follow us on LinkedIn.

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Helping Young People Get Ahead with The King’s Trust

Morgan Cope — Mon, 07 Apr 2025 10:24:53 +0000

Torque has partnered with The King’s Trust for the fourth time in two years, providing work placements to young people who want to develop essential life skills and access job opportunities.

Seven participants joined Team Torque and our Get into Supply Chain programme, working across our Moss and Jaded London contracts. Of those seven, we’re delighted that four caught the supply chain bug and have secured full-time roles with Torque.

A Hands-On Learning Experience at Torque

The ‘Get into Supply Chain’ programme was developed by Torque to provide participants with a jump-start into the inner workings of a third-party logistics provider. Partakers are quickly taught the essentials through hands-on, practical, real-life experience accompanied by knowledgeable team members.

The Power of Buddy Support

Torque’s buddy system is key to the programme's and its participants' success. Experienced members of Team Torque mentor each young person throughout their journey, providing support and encouragement and helping them grow their confidence as they navigate our fast-paced work environment.

One of the participants Marcus shared:

"It’s nice to know that if I get stuck, I can go to them; the team are really lovely and helpful."

Jack, now a full-time employee, added:

"My buddy is explaining things in a way that I understand. And I actually feel confident for once."

Buddies also gain from the experience, developing leadership skills and contributing to a culture of mentorship and growth. Stacey, a Torque buddy on the Moss contract, reflected:

"It has been a pleasure and a privilege to be involved in the King’s Trust programme. I genuinely feel like I have played a part in making a difference to young people’s lives and futures. Seeing my practice through somebody else’s eyes has also helped me to improve my own day-to-day activities so it has been a positive experience all round."

Torque's Ongoing Partnership with The King's Trust

Prioritising people and our communities is in Torque’s DNA. An ongoing commitment to nurturing talent and providing quality jobs is key to supporting those priorities and having a positive impact.

The King's Trust is an incredible partner who helps us find new ways to continue that work. We’re excited about what’s next for this partnership.

About The King’s Trust

The King’s Trust is a leading charity dedicated to helping young people build confidence, gain skills, and secure employment.

Originally founded as The Prince's Trust by King Charles in 1976, The King's Trust has supported over a million young people, providing life-changing opportunities through mentoring, training, and job placements. The Get into Supply Chain programme is just one of the many initiatives designed to help young people gain real-world experience and break into new careers.

Would you like to work for Torque?

If you're interested in learning more about our team, gaining more insight into the types of careers available at Torque, or want to learn about our ‘Get into Supply Chain’ programme, you can read further blog posts here or apply for a job here.

For regular Torque updates, follow us on LinkedIn.

The post Helping Young People Get Ahead with The King’s Trust appeared first on Torque.

Celebrating Approachable Veronica, March’s Top Torque Teammate

Morgan Cope — Mon, 31 Mar 2025 09:32:12 +0000

Torque’s brand values and behaviours are the heart of our business. They guide our interactions, encourage teamwork, and create a positive work environment.

Each month, our employees nominate a colleague who embodies these values and makes a difference in the workplace. One outstanding individual is chosen as our Top Torque Teammate of the Month, earning well-deserved recognition and a £100 reward!

Approachable Veronica

This month, we celebrate the Torque brand behaviour ‘APPROACHABLE’, a fundamental value contributing to collaboration, trust, and a supportive work environment. Our Operations Supervisor, Veronica Davies, is a shining example of what it means to be approachable at Torque.

According to her team, Veronica 'radiates warmth and positivity' from the moment she steps into work. She will always lend a helping hand, offer a listening ear, or share a smile. Her team describes her as a supervisor who cares, going above and beyond to support everyone daily.

Here’s what some of her colleagues had to say:

“V is one of a kind! She’s always willing to help and support her team.”

“She’s always there for everyone—whether it’s a chat or just a little smile, she brings positive energy every day.”

“Sometimes she forgets how much she means to us, but we want her to know she’s more valuable than she can imagine!”

Veronica’s Torque Journey

We caught up with Veronica to learn more about her role, her journey at Torque, and what being approachable means to her.

Congratulations on being named Top Torque Teammate of the Month! How does it feel to be nominated by your colleagues?

I feel overwhelmed and appreciated. I’m honoured to work with such lovely people who thought about me. Just the thought has already made me feel like I have achieved something good by being good to people.

Can you tell us a bit about your role and responsibilities at Torque?

I’m an Operations Supervisor, managing wholesale orders and overseeing returns. My key responsibilities include ensuring orders are processed correctly, following refund procedures, and supporting my team.

How long have you been with Torque, and what initially attracted you to this position?

It's coming up to 13 years now! I started as an agency worker, then became a warehouse operative and not long after moved to an admin role. Soon after I became a team leader and worked my way up to supervisor, which I enjoy the most!

Can you share a memorable moment from your time here that you’re particularly proud of?

Being promoted to supervisor. It showed that people had faith in me and my abilities. I’m really proud of the long way I’ve come.

How has the support from your colleagues at Torque made a difference in your work or personal life?

Their support has made me realise how much I matter to the team.

Congratulations Veronica

Veronica embodies what it means to be approachable at Torque. Her kindness, dedication, and unwavering support make her an essential part of the team.

Congratulations, Veronica, on being March’s Top Torque Teammate!

Next month’s value is ‘Honest’ – it’s a value that Torque prides itself on, but a tricky one to nominate for as an integral part of the day-to-day, We can’t wait to see what the team come up with!

Would you like to work for Torque?

For regular Torque updates, follow us on LinkedIn.

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Celebrating Positive Patrycja, January’s Top Torque Teammate

Morgan Cope — Fri, 14 Feb 2025 11:48:42 +0000

Torque’s brand values and behaviours are the North Star of our business. They guide our conduct, ensuring high standards, consistency, and alignment across the organisation and within our teams.

Each month, employees vote for a colleague who they believe deserves recognition for living those values and being a generally all-around top member of Team Torque. From those nominations, one employee is selected as Top Torque Teammate of the Month, winning £100 and the much-deserved honour.

Persistently Positive

This month, we spotlight the Torque brand behaviour ‘POSITIVE,’ a key element of our business’ DNA; our determination to champion each other and our customers is what sets us apart and our HR Coordinator Patrycja Kaczmarek is an expert and our Positive Top Torque Teammate.

Positive Patrycja

Patrycja is the HR Coordinator, joining Torque in November 2021, but has worked with Torque for even longer. From her very first day in the business, her positive energy, commitment and sunny smile have helped brighten her colleagues’ days.

Above and beyond is a good way to summarise her approach to work and her colleagues – she approaches work with excitement and curiosity, motivating others to do the same and making new starters feel instantly at ease and part of the family.

Here are just some of the incredible things her colleagues had to say about her:

“Patrycja elevates team morale through the roof.”

“Patti has gone out of her way to ensure my onboarding has been pleasant and seamless”

“She invested lots of her time in making sure I had the best start at Torque”

“Every day she attends work with energy and commitment.”

“She checked my timetable daily to see that I was organised and had everything I needed.”

Patrycja’s Torque Journey

We sat down with Patrycja to get some insight into her role at Torque and find out what her secret is for being such a positive force in the business.

Can you tell us a bit about your role and responsibilities here Torque?

As an HR Coordinator at Torque, I support the HR Department with smooth day-to-day HR operations and help foster a positive workplace culture. Within my role, I support the recruitment process, onboard new employees, support family-friendly policies and administrative tasks, and respond to employee enquiries.

How long have you been with Torque, and what initially attracted you to this position?

I’ve joined in November 2021. I previously worked as an agency representative on-site at Torque. I enjoyed working with the company so much that I decided to join Torque directly when the opportunity became available.

What do you love most about being part of the Torque team?

The people. Building strong relationships across all levels of the business is essential to my role. Everyone brings their unique strengths, and we all work together as a team to achieve our goals. Torque feels more than just a workplace due to the family atmosphere. We all look out for each other, celebrate success and overcome challenges together. I’m very grateful to be a part of such an inspiring, supportive team.

Are there any specific skills or qualities that you believe have contributed to your success?

I try to be as approachable as possible. I always listen before I give an opinion or judge a situation. I am eager to learn new skills, and Torque provides opportunities for continuous growth. Since joining, I have learnt a lot about the supply chain industry and gained a greater knowledge and understanding of the business, which helps me in my day-to-day role.

I also try to build strong personal relationships. No one is an expert in everything, so continuing to learn is so important. It’s about balancing strengths while working with colleagues across the business to fill in the gaps.

Can you share a memorable moment from your time here that you are particularly proud of?

As a part of my role at Torque, I work closely with external organisations like King’s Trust, where we support young people from various backgrounds to secure a job. Knowing that I have played a part in someone’s career journey and helped them take a significant step forward is incredibly rewarding.

Will you share a fun fact about yourself?

When I was younger, I was part of a girl band, and we used to perform at school and local fairs. It wasn’t until I was older that I have realised I must have been really bad – going through old photos, I was the only one who wasn’t allowed to hold a microphone!

Congratulations to Patrycja, our Top Torque Teammate of the Month!

Would you like to work for Torque?

For regular Torque updates, follow us on LinkedIn.

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Welcoming Needle & Thread

Morgan Cope — Thu, 09 Jan 2025 14:39:00 +0000

Sparkle season is upon us.

Style and sophistication are always in demand.

As people seek out statement pieces to elevate their wardrobes, we’re proud to welcome luxury occasionwear brand Needle & Thread to Torque.

Needle & Thread, the ultra-feminine, luxury occasionwear brand comprised of dreamy dresses and ethereal embroidered gowns, is loved by celebrities, royals and first ladies across the globe.

Their pieces celebrate femininity with tulle, statement ruffles and showstopping embellishments, creating clothes that take centre stage and feel innately special to wear.

Awarded The Butterfly Mark by Positive Luxury, sustainability and responsible sourcing are at the heart of their collections, with up to 90% comprised of recycled materials.

“The Torque team were fantastic from the first conversation through to the first Customer order being sent out. The team are extremely knowledgeable, highly transparent and always solution orientated. Myself and the whole team at Needle & Thread can’t recommend them highly enough.”

Mark Liddington, COO

Torque provides Needle & Thread expert wholesale and e-commerce warehousing & fulfilment solutions carefully crafted to meet the precise standards of the brand and its luxury retailers. Speedy returns are standard at Torque, but Needle & Thread also require careful quality checks for their highly intricate pieces as part of their retail-ready processing service. A perfect product that delights the customer is always a priority.

Working With Torque

Discover more about our team, and gain insight into the type of customers we work with here, or contact us here.

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